Grills

Sale Information

We accept the following payments:

Visa, Mastercard, American Express and Discover

Money Orders and Cashiers Checks

1. Shop - while you are shopping we are at your disposal to answer any questions you may have. You can call us toll free 1.800.526.4720 or e-mail us.

2. Order - When you are ready to order just call us at 1.800526.4720. Our sales department is waiting to serve you. We accept Visa, Mastercard, American Express and Discover.

3. Processing - We will process your order and e-mail or fax  your invoice to you.  Please keep this for your records.

4. Tracking - When your order ships we will e-mail you the tracking information. This will allow you to keep up with where your shipment is and when to expect it.

5. Receipt of Package - When your delivery arrives, please check  the boxes for any external signs of damage or mistreatment from shipment. If you see any minor marks please note it on the freight bill prior to signing. If it is apparent that your shipment has sustained damage please refuse the shipment. If you sign for the shipment and it  looked damaged on the outside, the freight companies are more difficult to deal with. It is not common but some shipments do get damaged. It is the responsibility of the customer to initiate freight claims if the item has been signed for as the freight company see the signer as the owner of the freight.

6. Delivery of Package - Delivery is curb delivery, not indoor/inside delivery. Customer is responsible for moving their purchase to desired location. The freight companies are not contracted with Flametex  to provide any additional services. 

7. Assembly of Order - Any and all assembly and set-up of the purchase is the responsibility of the customer. We will be more than happy to answer any questions you may have during the process.

8. Warranty - Manufacturers warranties vary. If you receive the product and there is a factory flaw we will assist you in every way possible to obtain the appropriate replacement part. If the problem is mechanical we will  issue a pick-up and send out a new unit or ship the  replacement piece, whichever we deem appropriate. Warranty items can often take some time to receive as we do not stock warranty parts. Manufacturers defects, product damage MUST be reported within 10 days of receipt of product. Reports must me made in writing via e-mail or fax. Damage incurred during installation is not the responsibility of Flametex. Each situation will be assessed on a case by case basis.

9. Returns - Returns must be made upon receipt of item.  A return authorization is required from our company. The item must be in it's original packaging. A 15% restock fee and all shipping charges for the item will be deducted from the credit you receive.

10. Exchanges - You can exchange a product for the cost of the additional freight, as long as you return the product in its original packaging, unopened and it is within 10 days of receipt of the item. Requests for exchanges must be made via e-mail or fax. Flametex will issue an RTV and send you the directions on the return shipment and new shipment.

If you are ready to order, just call us and one of our sales reps will be happy to assist you.

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