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We accept the following payments:
Visa, Mastercard, American Express and Discover
Money Orders and Cashiers Checks
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Shop
- while you are shopping we are at your disposal to answer any
questions you may have. You can call us toll free 1.800.526.4720 or
e-mail us.
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Order
- When you are ready to order just call us at 1.800526.4720. Our sales
department is waiting to serve you. We accept Visa, Mastercard, American
Express and Discover.
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Processing - We will process your order and e-mail or fax your
invoice to you. Please keep this for your records.
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Tracking - When your order ships we will e-mail you the tracking
information. This will allow you to keep up with where your shipment is
and when to expect it.
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Receipt of Package - When your delivery arrives, please check
the boxes for any external signs of damage or mistreatment from
shipment. If you see any minor marks please note it on the freight bill
prior to signing. If it is apparent that your shipment has sustained
damage please refuse the shipment. If you sign for the shipment and it
looked damaged on the outside, the freight companies are more difficult
to deal with. It is not common but some shipments do get damaged. It is
the responsibility of the customer to initiate freight claims if the
item has been signed for as the freight company see the signer as the
owner of the freight.
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Delivery of
Package - Delivery is curb delivery, not
indoor/inside delivery. Customer is responsible for moving their
purchase to desired location. The freight companies are not contracted
with Flametex to provide any additional services.
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Assembly of Order -
Any and all assembly and set-up of the purchase is the
responsibility of the customer. We will be more than happy to answer any
questions you may have during the process.
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Warranty - Manufacturers warranties
vary. If you receive the product and there is a factory flaw we will
assist you in every way possible to obtain the appropriate replacement
part. If the problem is mechanical we will issue a pick-up and send out a new unit
or ship the replacement piece, whichever we deem appropriate.
Warranty items can often take some time to receive as we do not stock
warranty parts. Manufacturers defects, product
damage MUST be reported within 10 days of receipt of product.
Reports must me made in writing via e-mail or fax. Damage incurred
during installation is not the responsibility of Flametex. Each
situation will be assessed on a case by case basis.
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Returns - Returns can be
made within 7 days of receipt of item. A return
authorization is required from our company. We will arrange
for the return. The item must be in it's original packaging.
The delivery charge to and from you will be deducted from
the credit you will receive. If the item is over 400.00
there is also a 15% restock fee to ready the item for sale.
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Exchanges - You can exchange a product for the cost of the
additional freight, as long, as you return the product in its original
packaging, unopened and it is within 10 days of receipt of the item.
Requests for exchanges must be made via e-mail or fax. Flametex will
issue an RTV and send you the directions on the return shipment and new
shipment.
If you are ready to order, just call us
and one of our sales reps will be happy to assist you.
Product and Shipping
Information
Current Order Status Inquiry
Customer Service
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